Last updated: May 23, 2026
This Privacy Policy explains how VPN Duo ("VPN Duo," "we," "us," or "our") collects, uses, stores, and shares information when you use our mobile application, VPN services, websites, customer support, or related services collectively referred to as the "Services." We believe privacy is a core part of a VPN service. VPN Duo is designed to protect your online activity and minimize the amount of personal data we process. This Privacy Policy describes what information we collect, what we do not collect, and how you can exercise your privacy rights. By using VPN Duo, you acknowledge that you have read this Privacy Policy.
VPN Duo does not collect, store, or log your VPN browsing activity. This means we do not collect or keep records of:
We do not link your subscription, support requests, device information, or analytics data to your VPN traffic or browsing activity. To provide the VPN connection, certain technical information may be processed temporarily in real time by VPN infrastructure. This temporary processing is necessary to route your connection and provide the service, but we do not store it as VPN activity logs.
VPN Duo is designed to work without requiring you to create an account. We collect only limited information needed to provide, maintain, secure, and improve the Services.
If you purchase a subscription through the App Store, payments are processed by Apple. We do not receive or store your credit card number, CVV, cardholder name, billing address, or other full payment credentials. We may process limited purchase-related information, such as:
We use this information to provide subscription access, verify purchases, manage refunds, prevent fraud, and maintain accounting records.
If you contact us by email, through the app, or through another support channel, we may process the information you choose to provide, such as:
We use this information only to respond to your request, troubleshoot issues, and improve support quality.
We may collect limited diagnostic and performance information to keep VPN Duo reliable, secure, and functional. This may include:
This information is used for troubleshooting, service reliability, capacity planning, security monitoring, and product improvement. We do not use diagnostic data to collect VPN traffic, browsing history, DNS queries, websites visited, or downloaded content.
We may process aggregated or de-identified statistics about how the app is used. These statistics are not intended to identify you personally. Examples may include:
We do not use aggregated statistics to reconstruct individual browsing activity or identify what any specific user does online.
VPN Duo does not collect or store:
We also do not sell your personal data.
We use collected information only for the following purposes:
We do not use VPN traffic data for advertising, profiling, or behavioral tracking.
If VPN Duo offers a free version, it may display ads to help support the cost of providing the service. We may use advertising partners such as Google AdMob. Advertising partners may process certain device, advertising, or interaction data according to their own privacy policies and applicable platform rules. Where required by Apple policies or applicable law, we request your permission before using data for tracking purposes across apps or websites owned by other companies. The paid version of VPN Duo may have fewer or no ads, depending on the subscription plan and app configuration.
We may use analytics and attribution tools to understand app performance, subscription performance, and marketing effectiveness. These tools may include:
These providers help us understand whether the app is working correctly, whether subscriptions are active, and how marketing campaigns perform. We do not allow these tools to collect VPN traffic content, browsing history, websites visited, DNS queries, or downloaded content from VPN sessions.
We may share limited information with service providers that help us operate the Services. These providers process information only for specific business purposes, such as:
We do not sell personal data to third parties. We do not share VPN browsing activity with advertisers, analytics providers, or other third parties because we do not collect or store such activity.
We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Typical retention periods include:
We use reasonable administrative, technical, and organizational safeguards to protect information processed through VPN Duo. These safeguards may include:
No system can be guaranteed to be 100% secure. However, we work to maintain appropriate safeguards designed to protect the limited information we process.
Depending on your location, you may have rights regarding your personal data, including the right to:
To exercise your rights, contact us at: support@techlancersltd.com. We may need to verify your request before responding. We will respond within the timeframe required by applicable law. Please note that we may not be able to delete information that we are legally required to retain, such as certain transaction or accounting records.
If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar data protection laws, this section applies to you.
We process personal data under the following legal bases, depending on the context:
process information necessary to provide the Services you request, including subscription access, purchase verification, and customer support.
We may process limited information for legitimate business purposes, such as app security, service reliability, fraud prevention, diagnostics, analytics, and product improvement.
Where required, we rely on your consent for certain activities, such as tracking for advertising purposes or optional analytics.
We may process or retain certain information where required by law, including accounting, tax, dispute resolution, or compliance obligations.
Subject to applicable law, you may have the right to:
To exercise these rights, contact us at: support@techlancersltd.com. You also have the right to lodge a complaint with your local data protection authority.
If you are a California resident, you may have additional rights under California privacy laws. Subject to applicable law, you may have the right to:
VPN Duo does not sell personal information. To submit a California privacy request, contact us at: support@techlancersltd.com
VPN Duo does not sell covered personal information as defined under Nevada privacy law. If you are a Nevada resident and have questions about your rights, you may contact us at: support@techlancersltd.com
VPN Duo is not intended for children under the age of 18. We do not knowingly collect personal data from children under 18. If we learn that we have collected personal data from a child under 18 without appropriate authorization, we will take reasonable steps to delete or anonymize that information, unless retention is required by law. Parents or legal guardians may contact us at: support@techlancersltd.com
We and our service providers may process information in countries other than the country where you are located. Where required by applicable law, we use appropriate safeguards for international data transfers, such as contractual protections or other legally recognized mechanisms.
VPN Duo is operated by: Tech Lancer Ltd
44/1 Chamelibag, Shantinagar
Dhaka 1219
Bangladesh
Website: https://techlancersltd.com
Email: support@techlancersltd.com
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where required, provide additional notice through the app, website, or another appropriate method. Your continued use of VPN Duo after an updated Privacy Policy becomes effective means that you acknowledge the updated version.
VPN Duo is intended to help improve privacy and security when using the internet. However, you are responsible for using the Services lawfully and responsibly. You must not use VPN Duo to violate applicable laws, infringe third-party rights, or engage in unlawful, harmful, or abusive activity. To the maximum extent permitted by law, we are not responsible for consequences resulting from your unlawful, intentional, negligent, or unauthorized use of the Services. For more information, please review our Terms of Service.
If you have questions about this Privacy Policy or how VPN Duo handles information, contact us at: support@techlancersltd.com